How much do ADRC Services cost?
ADRC services are free. The information and assistance provided to you is at no cost. The services you are referred to may charge a fee.
Visit the ADRC Website of Jefferson County.
Do I have to come to the office?
No, you can call the ADRC or request an ADRC staff come to your home for a visit.
Do I have to let an ADRC staff come into my home?
That is up to you. The ADRC staff will come to your home, speak to you over the phone, or meet with you in a private office at the ADRC.
Do I have to give my name?
No, you do not have to give your name to the ADRC when you call. If you do give us your name, the ADRC may call you back to make sure the information we gave you fit your need.
What happens when someone calls 920-674-8734 or Toll Free # 1-866-740-2372?
You will be connected directly with one of the expert staff at the ADRC. The ADRC is ready to answer your call, and has staff on phones during our hours of operation, from 8:00 a.m. to 4:30 p.m.
Can I stop into the ADRC without an appointment?
Walk-ins are always welcome. Staff is available to answer your questions and provide information and assistance on a variety of issues affecting older people and people with disabilities, regardless of their income. The ADRC of Jefferson County is open Monday-Friday from 8:00 a.m.-4:30 p.m. For more information, visit our website:
What if I need assistance in a different language?
Staff use an interpreting system called Language Line to assist customers in the language they prefer.
How do I get on or renew FoodShare?
Contact the Southern Consortium Call Center at 1-888-794-5780 to apply or visit www.access.wi.gov . If you need assistance, you may also contact the ADRC.
How do I apply for health insurance?
Contact the Southern Consortium Call Center 1-888-794-5780 or visit www.access.wi.gov . You may also apply through the Marketplace at www.healthcare.gov or 1-800-318-2596. You may also contact the ADRC to determine eligibility for coverage.
What do we have available for transportation in the county?
Our mobility manager can assist you with finding the best fit and most affordable options for you. Contact the Mobility Manager at 920-675-4049 or visit the Transportation Webpage.
How do I get help paying for my energy bill?
Contact Energy Services at 800-506-5596
Where can I get help preparing my taxes?
Contact the ADRC at 920-674-8734 for the most current information.
I'm worried about my mother living alone. I suspect she's not eating and taking her medications as she should. What can I do?
Call the ADRC at 920-674-8734 and talk with one of our on-call experts who can offer you free and unbiased advice. We can help you sort through your concerns, identify the problems, and link you with services and possible solutions for you and your mother.
Is there assistance for someone who needs help with simple household tasks or minor home repairs?
The ADRC will help match you with resources and services that are reliable and trustworthy, at costs that are based upon your ability to pay. You may also visit this Home Buyer Website for more assistance:
I believe I have a disability and would like to apply for Social Security benefits. Where do I start?
You may start by contacting the Social Security Administration (Waukesha Office 1-866-220-7885) or by calling the ADRC and getting assistance with the application process, based on your need for help. You may also visit this link for more assistance: https://www.ssa.gov/
I'm over 60 and wondering what my options are for prescription drug coverage? I don't understand Medicare Part D and SeniorCare. Who can I speak to about this?
Contact the ADRC at 920-674-8734 to set up an appointment with an Elder Benefit Specialist who can review your options or contact one of the following help lines for assistance: Medigap Helpline 1-800-242-1060 or Medigap Part D and Prescription Drug Helpline 1-855-677-2783.
We also offer a “Welcome to Medicare” class throughout the year to assist you in learning more about the benefit.
Elder Benefits Website
I'm disabled, under age 60, and am wondering what my prescription drug coverage options are. Who can assist me?
Contact the ADRC at 920-674-8734 to set up an appointment with the Disability Benefit Specialist who can review your options or contact one of the following help lines for assistance: Medigap Helpline 1-800-242-1060 or Medigap Part D and Prescription Drug Helpline 1-855-677-2783.
Disability Benefit Specialist Webpage
I have become the caregiver for my father who has Alzheimer's Disease and at times, I don't feel like I know what I'm doing. I think I need help, but don't want to be a burden. What can I do?
Rest assured, you are not alone. The ADRC can assess your situation, offer suggestions for assistance, and connect you with other caregiver resources that are available in your area. Work with the Dementia Care Specialist who can provide you the resources you need for both you and your father.
Dementia Care Webpage
Caregiver Support Webpage
I need assistance preparing meals. Is there help available for me?
Call the ADRC at 920-674-8734 to learn more about meal programs in your area or visit this link for more assistance.
Senior Dining & Home Delivered Meals Webpage
Are there homeless shelters in the area?
There are no shelters in Jefferson County. The closest shelters are in Rock/Walworth/Dane/Dodge/Waukesha Counties. For more information, visit the Community Action Coalition website or call the ADRC at 920-674-8734.
